Permission: assignable user vs assign issues

Hi there,

We have "Business"-people that can create issues in JIRA for us (IT).

BUT we don't want this anymore; we want them to create issues, but only assign them to Person A or B and these people will assign the issue to an IT-person. So that's an eady change in the permission.

BUT we ALSO want the issues to go back and forth between IT and Business so then I can't do that with the same settings. (Right?)

How to fix this or set this up?


1 answer

1 accepted

0 votes

You can't really control the lists directly - a user either can or can not assign an issue, and a user is either on the list or they are not.  The permissions, while granular, do not have variable options.

There is a trick though, that can get you close:

Create a group picker field called "available assignees".  Do not put this on any screens (well, view, maybe)

Create a group called "triage" and put persons A and B in it.

Create a group called "Business" and put the business users in it.

Create a group called "IT" and put the IT people in it.

In the permissions, set the "assignable user" permission to include the field "available assignees" (you might want reporter or assignee or other stuff in there, that's fine)

Now, in the workflow, you can set the "available assignees" to the group that you want the issues to become assignable to when they're in a certain status.  (This needs a bit of thought, as you probably want the inverse of what you initially think you want - when the issue is "with business", you actually want the assignee list to be "triage", so that you can select from A and B on the way out, for example)

Ok, thanks, I will look into this. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,095 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot