Performing a workflow transition on comments and edits

I have configured a listener to perform a workflow transition on comments but when I comment the issue nothing happens. I followed the documentation on Atlassian Documentation with the same title as the issue title. (https://confluence.atlassian.com/x/lQDtBg) The same function is used by the Atlassian Support. Is there anything else to do?

4 answers

You probably need to include some kind of logs.

hopefully you will have written your plugin to include some debug output.

0 votes
Mizan Community Champion Jun 06, 2013

Do you see any errrs in the log when you add a comment ? If you have followed all the steps the listener should work . you might have missed something

Include some logging in the listener code. I've wrote a very similar listener to transition when reported commented or attach a file when the issue is in status foo. Common causes are:

Does the transition require some fields informed, or the user belonging to certain role?

Does the user executing the transition the necessary permissions?

Try to log as the user who executes the transition (not necessarily the same who commented/edited the issue) and try to execute it manually.

HTH

Hi Martin, where is that info, this link is broken (https://confluence.atlassian.com/x/lQDtBg) and I need to do something similar, thanks

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot