Performance issue in automation rule

[Sundram Trivedi]

I have set up an automation rule from templates where, when all child issues are completed, the parent issue is automatically closed. I followed this hierarchy: Theme → Epic → Task. When I move the Task to "Done," the Epic also mov es to "Done" after refreshing the browser. However, according to the rule, the Theme should also move to "Done" after the Epic, but it fails in automation. I had to manually set the resolution for the Epic, after which the Theme automatically moved to "Done."

Similarly, I noticed a similar issue with the In Review automation.

Additionally, the audit log does not show any information regarding these failure actions.

[Tansu Akdeniz]

Hi @Sundram Trivedi 

Can you share a screenshot?

Does Theme automatically move to Done? Is resolution required? If so, do you set it within the rule?

[Sundram Trivedi]

Hi @Tansu Akdeniz ,

No, Theme automatically not move to Done, it required resolution.

Please check screenshot and let me know if anything required.

[Tansu Akdeniz]

You can select the Resolution within the Transition action that allows you to pass the required field.

[Sundram Trivedi]

But previously it was set copy from trigger issue. I changed the resolution to done then it will not work if I will select resolution any other in the ticket.