Override default assignee on issue creation in Service Desk

Tried adding a postfunction to change issue assignee in service desk but it doesn;t work. I made sure that this assignee has assignable user permissions but still it doesn't work.

the current default is unassigned for all new SD issues, but i am trying to assign to a different assignee/teamlead based on the relevant issuetype. 

This should work smoothly but for some reason i have been trying different changes (a custom script via scriptrunner, a post function...etc) and it stays the same...all new issues are still defaulting to unassigned.

What am i missing? 


1 answer

1 accepted

Can you check the order of the post functions. You can set the assignee in the first step (before issue created event)



Thank you Pankaj very much :) . This fixed it. 

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