Outlook integration to jira cloud

[Ali Azzam]

The problem impacts all projects and users. I have installed the standard Jira Cloud extension for Outlook, which offers three options:

• View issues
• Create issue
• Send to issue

When selecting an email and using the 'Create issue' option, it performs correctly. After creation, I can return to the mail and click on 'View issues,' which will display the newly created issue. However, if I respond to that email and then receive a reply, I cannot see the issue/case under 'View issues' even though it is the same email thread.

[Ryan Brailey]

Hi, we have replied to your Support ticket on this topic and are awaiting further information from yourself. 

[Tansu Akdeniz]

Hi @Ali Azzam 

Do you mean Jira Cloud for Outlook (Official) add-on?

[Ali Azzam]

Yes