Organization detail fields not showing on issue details screen

Jonathan Porta February 18, 2025

We have started to use the JSM Organizations module quite recently but we still have issues to have the proper information displayed on issue screen:

details.png

And when I follow the link so see detail fields I got my configuration:

image_2025-02-18_100945910.png

Closing led me on the details view, which is correct...

image_2025-02-18_101039836.png

Now if I go back to my issue page...

image_2025-02-18_101157494.png

Is there a known issue about caching somewhere? Am I doing something wrong?

We don't have detail fields at customer level, so it is not an issue, but not having the detail fields at organization level really kills the added value of this module...

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