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Org Admin but have no access to Service Management


Just trying to get a sense of how I should set things up.

I would like to give control of our Service Management instance to another colleague so that he can be the one to manage it. 

I would also like to remove myself as a user from Service Management so we can add someone else.

Are the following steps correct:

1) Remove myself as the Site admin (but keep the Org Admin)

2) Set the other colleague as a Site Admin,

3) Add the third user 


Thanks so much!




Herb Cruz

1 answer

0 votes
Brant Schroeder Community Leader Mar 02, 2021

@Herbert Cruz 

Welcome to the community.  

I would add the a colleague first as site admin and then the user then remove yourself as site admin.  This will allow you to confirm that everything is setup properly in the service management project.

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