Opening Additional JIRA tickets when one is closed.

I'm sure it involves scripting, but I am trying to open two new tickets when one is closed. Ideally, the new ticket could be linked to the old one.

Basically, when we close a ticket that was issued for software development, I'd like a ticket opened up for QA and Documentation Creation/Update.

Any pointers?



2 answers

This can be done fairly easily with a SIL script using the app Power Scripts for Jira. Essentially you would write a script to create two issues using the createIssue and linkIssue routines and then trigger that script from a workflow post-function. Hope this helps!

Hi Joe,

Here's a video that has much of the related code you would need. This one is just doing it on creation rather than closing.

This HowTo doesn't have a video but is also doing similar things.

Hope that helps!

0 votes
Susan Hauth Community Champion Oct 20, 2017

Hi Joseph,

I know of at least two ways this can be done but both required plugins.

1.  Scriptrunner - Custom scripting

2. Jira Workflow Toolbox- It has a really comprehensive, easy to use create and link built in.  No scripting required. - ONly on Server

Hope this helps


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