Open issues only from a specific set of emails

Hi everybody,

I have a jira project with a mail handler.

We use an internal plugin mail handler that store the "from" email addres in a custom field called "email sender".

Now I want to ad a validador that let the issue open only if the email sender is in a set of a specific email addres.

So I add a validator with a regular expression but this work only for a single email addres.

If I put in the regular expression for example only chiarasquilloni@yahoo.it the issue is opend but if I put [chiarasquilloni@yahoo.it,chiara.squilloni@gmail.com] the issue arent' opend.

Can someone please help me?

Thanks in advace!

2 answers

1 accepted

I found myself a solution.

In the workflow in the transition "open" I add a validator:

ScriptRunner workflow function - Simple scripted validator (condition apply).

cfValues['Email Sender'] == 'chiara.squilloni@gmail.com' || 
cfValues['Email Sender'] == 'chiarasquilloni@yahoo.it' 

Awesome.  Thanks for letting us know!

0 votes

Hi Chiara,

I believe the reason this is not working is because it's looking for Java Regex:

Validate field contents against a regular expression during a workflow transition.

A strictly email option would be to have your email server filter out the addresses that are allowed to create tickets and forward those to JIRA and block any other emails from being sent to JIRA.

In JIRA you may be able to only provide permissions for the users you want to open issues for that project and then use the Permission Validator to make sure it's one of those users.

Let me know if that makes sense.

Cheers,

Branden

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,815 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot