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Open/closed tickets per day and priority

Where can I find info:

“how many open/closed tickets I have per day, per priority”

thanks

I need example:

11.11.2019                        open             closed

Blocker                             2                  1       

Major                               5                  3

Critical

12.11.2019

Blocker                             2                  1       

Major                               5                  3

Critical

1 answer

1 accepted

1 vote
Answer accepted
Iago Docando Community Leader Nov 13, 2019

I don't think something like that comes directly out of the box.

You could of course use a bidimensional stats gadget in some dashboard but that would return the agregated results for the configured filter, it wouldn't segregate results by day.

I suggest one of the following:

  • If this is just a one time check, use the gadget. Create one filter for each day you need to check and that's it. 
  • If you need that information going forward, then you might want to try out something like BETTER PDF EXPORTER (i think there are more available plugins/apps of the sort but that's the only one I've personaly tried out). Basically with this you could create your own template for a report, lets say that weekly you receive in your email a pdf with that information for each day of the week. It is rather convenient but it implies messing around with velocity templates (not difficult at all but if you have never seen something similar you might need some time to get it).

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