Only the last edited AD forest are synced, users from other AD's removed.

Hi, Our AD (company.tld) forest consists of several domains that all follow the same structures:

company.tld

#nl.company.tld

##groups

###jira-admins

####Member1

####Member2

#us.company.tld

##groups

###jira-admins

####Member3

####Member4

#se.company.tld

##groups

###jira-admins

####Member5

####Member6

 

If i add a new member called "MemberX" in the jira-admins group in the NL domain and sync the directory, the group in jira will contain Member1, Member2 and newly added MemberX.

If i add another member called "MemberY" in the jira-admins group in the US domain and sync the directory, all the older members will be removed and the group in jira will contain Member3, Member4 and newly added MemberY.

 

Is there any way for jira to sync all members belonging to the same named group, or am i forced to name the groups slightly different in all domains for it not to keep overwriting the existing members?

We use a microsoft AD imported into one user directory on jira.

Kind regards Jonas

1 answer

Hi @Jonas Andersson,

This is the normal behaviour of JIRA's user management. If two ADs have the same group name, they will overwrite each others when they sync. I suggest to use different group names in each AD.

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