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One of our company users isn't getting the activation email

Asanka Wellawa
Asanka Wellawa
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June 27, 2024

Hi, We had gsuit before and all of our company users could access Jira. Recently we have migrated to O365 and now one of our users cannot access the account. Verification email isn't received.

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John Funk
John Funk
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June 28, 2024

Hi Asanka - Welcome to the Atlasssian Community!

You should submit a support ticket to Atlassian to check if the email address is on the Suppression list:

https://support.atlassian.com/contact/#/

 

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 27, 2024

Hello, Good day. Refer the link : https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025 to review the email logs and un-suppress the email address. Thanks

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