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One of our boards won't work on android.

We have several boards that we can load anytime on an android phone.  However one of our boards gives:

This board won't show

We're not sure why.  Head to the desktop view or choose a different board from the list.


We are using cloud services.




3 answers

1 accepted

1 vote
Answer accepted
Josh_Carolan Atlassian Team Oct 22, 2019

Hi Steven, I am a senior developer on the Jira Android team. We are currently rolling out a fix for an issue which broke the boards screen showing the same error message you are seeing for boards that had issues with not issue type icon. Are you able to see any issues on the board that have no issue type icon? (This may have happened from a dodgy project import)

The fix for the empty issue type icon breaking the board is currently rolling out in version 37 of the app. It is in beta at the moment and will be gradually rolled out to production over the week. If you would like to get the update now, you can follow the steps here to become a beta tester:


0 votes

Hello Steven,

Currently it is not possible to rearrange the order other than by changing the sort by Epic and Label when using a board on next-gen projects.

We are tracking this at the following feature requests, make sure to add a vote to help us track interest for prioritization:



Both of those tickets are related to next-gen projects (of which we are not using).

0 votes

Hi!, I am the Team Lead of Jira Mobile, would you mind sending us an email to, or send us feedback through the app and an email to remind us so we can get back to you with an investigation? 


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