One epic now showing on timeline view

[Jason Chayer]

I have a total of 10 Epics that need to appear on my timeline view. Currently 9 of them are showing; however, one is not. The filter being used is pulling Epic Name, and I verified that the Epic name on the one is correct.

Any ideas or suggestions on why this may be?

[Trudy Claspill · Accepted solution]

Hello @Jason Chayer 

The tags on your post indicate you are using a Standard product plan. Is that correct?

In the Standard plan, the Timeline function is available only on Agile boards that explicitly reference one and only one project. 

Can you share with us the actual query you are using for the board, and the actual field data from the missing Epic for the fields that are part of the query?

The Epic Name field is being deprecated. The value in that field should be getting set automatically (by Jira) to match the Summary field of the Epic. I would also advise using the Summary field rather than the Epic Name field in your query.

[Jason Chayer]

@Trudy Claspill - thanks for the reply. I am going to work backwards from your reply.

Epic Name to match Summary: the only reason I go with Epic Name is because our summary can be quite long. And, in this instance, all others seem to be working.

Query: project = "XSP" AND "Epic Link" in (XSP-411, XSP-509, XSP-514, XSP-1354) OR project = "XSP" AND "Epic Name" in ("BDT-MODE-1", "XPT V224", "All MP3", "XP Version 672")

Actual field data from missing Epic

     Epic Link: XSP-1354

     Epic Name: XP Version 672

Standard/Timeline: I am using an Agile board. One thing to note, is that this Epic shows on my Active sprint board, but not on the timeline. Also, the Epic is now showing in the backlog either.

Standard product plan: yes, this is correct.


So, I am missing the Epic Name: XP Version 672 from the timeline

[Trudy Claspill]

If the Epic doesn't appear on your board it won't appear in your Timeline.

You mentioned there should be 10 Epics and that one is missing. I see only 4 Epics identified in your filter. The only Epics it is selecting would be based on your criteria for Epic Name.

"Epic Name" in ("BDT-MODE-1", "XPT V224", "All MP3", "XP Version 672")

Is the source data from a Company Managed project or a Team Managed project? I'm assuming Company Managed since the Epic Name field is not available in Team Managed projects.

Is the board a Scrum board or a Kanban board? If it is a Kanban board, have you checked if the Board Sub-filter could be excluding the missing issues?

[Jason Chayer]

@Trudy Claspill  - I only included a few of the Epics in my query. The actual query does in fact have all listed.

The Epic Name on the actual Epic ticket does read XP Version 672. And that is how it is shown on the filter as well.

It is company managed.

I am using a Scrum board.

[Trudy Claspill]

If you run the filter in the View All Issue screen is the missing Epic included?

If you simplify the filter in the View All Issues screen (for testing) to just the one Epic do you get a result?

"Epic Name" in ("XP Version 672")

Is there a reason for basing the selection of Epics on Epic Name rather than issue key? It seems that you have the issue keys for the Epics in your criteria for Epic Link.

I was going to make a comment about "in" not being supported for a Text type field, but Epic Name is a unique custom field type. The field itself is not mentioned in the Advanced Search Fields documentation, so I'm not sure what search criteria rules apply.

[Jason Chayer]

@Trudy Claspill  - so when I search for the one epic under the Epic Name, it does not show up.

It seems there was a reason I based the selection off of Epic Name rather than issue key. I have the board filter with the issue keys, which appear in active sprints when I have the swimlanes filtered by Epic. But, it seems like if that is all I did, the Timeline did not show any epics.

[Trudy Claspill]

If your filter was only:

project = "XSP" AND "Epic Link" in (XSP-411, XSP-509, XSP-514, XSP-1354) 

...then you would only be getting the child issues of the specified Epics. If you want the Epics too then you need to use this:

project = "XSP" AND ("Epic Link" in (XSP-411, XSP-509, XSP-514, XSP-1354) OR issue in (XSP-411, XSP-509, XSP-514, XSP-1354) )

[Jason Chayer]

@Trudy Claspill - I will try that out, will update after.

[Jason Chayer]

@Trudy Claspill  - that worked, thanks!