OnDemand - remove options from Business Impact field

We are testing out Jira OnDemand with the Service Desk. How can I remove some of the options from the Business Impact field?

1 answer

This widget could not be displayed.

It's not a custom field, it's part of the standard "Fault" template when reporting an issue.

If so, it has to be mapped to a custom field or a system field in the back end. Can you check the mappings in the template?

Forgive my ignorance here, but how do I check the mappings in the template?

And, if I need to map it to a custom field, how can I do that?

Feel free to point me in the direction of something I should read about this. I thought it would be as simple as removing or disabling the current options listed for that field.

Can you check this? I will look at the "Edit Form" here.


I do not have SD up and running and so not 100% sure.

Unfortunately that page doesn't help. Thanks though.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 4 hours ago in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

23 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you