Currently we have a fairly large workflow where I've added a status of "on hold" that can be transitioned to from any status. The problem is taking the ticket "off hold". Is there a method, plugin, etc. that can take the ticket off hold and transition back to the status where it left off prior to being put on hold?
User story:
User A creates a defect ticket type. User A clicks begin analysis to triage the defect. User A clicks "ready for development". The ticket is then put in development queue and assigned to a development group. User B (the developer) takes the ticket by assigning it to him/herself and begins work. User B has been assigned by his manager to another ticket so he needs to put this one on hold. He clicks "on hold" (which is a transition for all statuses) and the status changes to on hold.
Here's where the problem starts; it would be amazing if User B could click "take off hold" and pick up where he left off.
Any ideas?
Hi Darren,
There is a good article by Valiantys titled How to move issues back to a previous status in JIRA workflows that can help you achieve this:
Build Your JIRA Workflow
Add conditions to transitions
How to move issues back to a previous status in JIRA workflows for the full set of instructions with screenshots. Hopefully that helps!
Cheers,
Branden
Appreciate the response- this would work nicely however I can't get a valid estimate as to how much the plug-in would cost. Anyone have any experience with this plugin? If it's less than 1K one-time fee then I think we're ok- otherwise I'll need to go into each transition and add the on hold functionality.
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Actually, if I understand this correctly, individual unique transitions still are required to move from the On Hold status back to the previous status. That is currently a function of the native JIRA Cloud Software and does not require the add-on.
In looking at the add-on, it doesn't seem to allow an easier solution other than making X transitions to return to X statuses. If it does, please show us how to do that since workflows with more than 3 steps become time intensive in building these conditions.
Thanks!
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