On Time Delivery (OTD) KPI

Hello, is there a gadget that compares the “resolved dates” with the “due dates” and illustrate the proportion of issues delivered on time vs late? Thank you.

2 answers

1 accepted

0 vote


There is a third-party plugin available which enables you to do it.

You can follow this procedure:

1. Create a scripted custom field, the script itself checks if resolvedDate is after dueDate and set some kind of string if the value is true (E.G. "Resolved after due date", or "Resolved before due date" if the value is false).

2. Obtain and install Natural Searchers plugin

3. Set the field's Search Template to Exact Text Searcher

4. Add pie chart standard gadget and configure it to use my scripted custom field

You can try it and let us know how it goes!


0 vote

Export the issue information (at least these columns: key, resolution date, due date) to Excel and use an additional formula that compares resolution date to due date and produces "yes"/"no" or 1/0 based on that.

Then create a pie chart from the data set.

You can easily do this with the Better Excel Plugin.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 8 hours ago in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

105 views 4 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you