On Time Delivery (OTD) KPI

Hello, is there a gadget that compares the “resolved dates” with the “due dates” and illustrate the proportion of issues delivered on time vs late? Thank you.

2 answers

1 accepted

0 votes

Hi,

There is a third-party plugin available which enables you to do it.

You can follow this procedure:

1. Create a scripted custom field, the script itself checks if resolvedDate is after dueDate and set some kind of string if the value is true (E.G. "Resolved after due date", or "Resolved before due date" if the value is false).

2. Obtain and install Natural Searchers plugin

3. Set the field's Search Template to Exact Text Searcher

4. Add pie chart standard gadget and configure it to use my scripted custom field

You can try it and let us know how it goes!

Cheers,
Marko

0 votes

Export the issue information (at least these columns: key, resolution date, due date) to Excel and use an additional formula that compares resolution date to due date and produces "yes"/"no" or 1/0 based on that.

Then create a pie chart from the data set.

You can easily do this with the Better Excel Plugin.

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