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[Rob Gamble]

Hi All,

I have a problem that I can't seem to resolve, my IT team said they can't do anything about it because Jira cloud is out of their hands and Atlassian help desk wasn't able to identify the problem so I'm turning to the community.

Situation: My team, several years ago, had attempted to use Jira as their PM tool. They didn't have the administrative help they needed and eventually gave up on it. Flash forward to now, I recently hired on and having quite a few years of Jira/Atlassian experience, I convinced them to try again. They agreed, so I created a company managed project for my team with a board for each user. I've used this setup for several groups and like how it works. Since 4 of the 10 users on my team already had a license from before, IT only needed to update their license and issue a license to the other 6 who are now on our team.

The problem: All 4 of the users that had previously used Jira, when they go to the dropdown for the boards in our project, the search box below that automatically overlays the dropdown and fills with search terms that are years old and would not have been searched for in Jira. For example, one user gets "iPhone Case" which she searched for in her browser in 2020. This is happening to all 4 of those team members but not the 6 who joined the team and have newly issued licenses.

The attempted fix: Per my IT team and Atlassian support, they have cleared their cache, deleted their search history, cleared cookies etc... for all browsers (which are just Chrome and Edge). No change at all.

Has anyone seen anything like this, have any other ideas we can try? I'm at a loss and it's a pretty substantial problem to have a dropdown with all the boards for navigation if they can't use it.

Thank you,

Rob

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

I have not seen it with Jira specifically, but I have seen it with other web applications that have "suggested values in a drop-down based on stuff you have typed before"

The trick I uncovered was to put the cursor over the entry that you do not want to see any more, either with the mouse, or by arrowing-down into the list, so that it is highlighted. 

Instead of hitting enter to select it, hit <shift> and <delete>. 

Note - not <backspace> or "<---", but the <delete> key that most keyboards label "Del"

[Rob Gamble]

Hi NIc,

That's a valid point, I don't know that this is specific to anything Atlassian or Jira, but it is the only place it has been seen.

Thank you for your suggestion, I will have them all try this tomorrow and see if that does the trick. I'll update here as soon as I have their feedback.

Thanks again.

Rob

[Nic Brough -Adaptavist-]

It's worth a test.  If it's not that, then let us know!

FWIW, I have the same problem with the Community here in one screen.  I actually used that to remind myself whether it was <shift><del> or <shift><backspace> because I could not remember!

[Rob Gamble]

SUCCESS!!! That did it. Thank you very much Nic.

[Nic Brough -Adaptavist-]

Glad to have helped!

And rather happy that it worked, because if it wasn't that, I'd have been totally stuck!

[Rob Gamble]

Yup, worked like a charm. Odd that Jira was the only place this was happening, but it's all working now and that's all that matters.

Thanks again.

Rob