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Number of users account

Rogério Tomassoni
Rogério Tomassoni January 15, 2020

We only have 9 accounts and we couldn't add one more.
How to make ?

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Minh Tran
Minh Tran
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 15, 2020

Hi @Rogério Tomassoni, can you elaborate more?

Is your license only allowed to create maximum 9 users?

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Rogério Tomassoni
Rogério Tomassoni January 16, 2020

The license is free, but does not allow adding 10 users as described.
We have eight users and I can't add more to the group.

 

Group-Add.pngMessage.png

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Minh Tran
Minh Tran
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2020

@Rogério Tomassoni there are hidden users used to connect between Confluence and Jira Service Desk to allow JSD to use Confluence as Knowledge base

So i suspect that is the main reason

Can you double check all users in Admin to see?

Another option, can you try to remove those application links to Jira / Jira Service Desk to see if it allows you to create users?

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Rogério Tomassoni
Rogério Tomassoni January 17, 2020

Now I managed to create the user.
Failed to put in group.

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