It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notifications not sent to distribution list

Supriya Jha Apr 20, 2016

I have several dummy users set up in Jira, which are each linked to a distribution list email id. When an issue is created the notification must go to the reporter, assignee and watchers.

The notifications, permissions and project roles are perfectly set up and checked multiple times for any missing links. I also verified that JIRA is successfully sending mails to all of these distribution lists when I use the "Send email" (Administration> System> Outgoing Mail> Send Email) feature. I also inspected the Mail Queue under Administration > Mail Queue and verified that it is empty. I have also verified that notifications for the concerned project are going successfully to the expected stakeholders when the reporter, assignee or watcher is a user linked with individual email id (as opposed to a distribution list). I have also ensured that these dummy users have logged in to the application once and verified that their login count is greater than 0.

Can someone please help me figure out why the notifications are still not going to the distribution lists alone?

4 answers

0 votes

What permissions/roles does the dummy users have in the project? Are they either reporter, assignee or a watcher? 

Supriya Jha Apr 23, 2016

Thanks for replying Gabrielle. The dummy users have been given role: "Service Desk Customers" and all of the available permissions have been given to them.
They are usually reporters on the tickets that I have been testing till now. In few cases, they were made watchers as well, but no email notifications are going to the delivery lists.

Check the jira/application logs for any errors. Are those email address accessible from your domain?

Supriya Jha May 04, 2016

These e-mail addresses are merely distribution lists that contain other individual e-mail IDs. They are accessible from my domain. I have verified that regular test mails are going to the groups.

0 votes
Francis Kpodo May 06, 2016

Hi Supriya,

I have the same issue with Confluence and I hope help will come soon.

0 votes
Hector Vazquez Dec 04, 2017

I had the same issue, what I did was to add the "single users" to the permission scheme with "Browse Project" and "Create Issues" permissions. Not in the "Users and Roles" section, but in the "Permissions" section.

Permissions -> Action -> Edit Permissions -> Grant Permission -> Show More -> Single User

0 votes
Karen Woodmansee Mar 29, 2019

I just ran into this issue myself.  A new alias/distribution list was not able to receive emails from Jira but other aliases have been working correctly. This was for both ticket assignment and the "@alias" mentions in comments.

The issue was that the new alias was set up on the IT side as "internal only."  The solution was to change the alias to be externally facing so that Jira could send emails to the alias.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Software

Early Access: If you use Jenkins and Jira Software Cloud, you need to read this!

The Jira Software Cloud Team has been busy working on a simple, secure, and reliable way to integrate your build and deployment information from Jenkins with Jira Software Cloud. This means you don’t...

263 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you