I have several dummy users set up in Jira, which are each linked to a distribution list email id. When an issue is created the notification must go to the reporter, assignee and watchers.
The notifications, permissions and project roles are perfectly set up and checked multiple times for any missing links. I also verified that JIRA is successfully sending mails to all of these distribution lists when I use the "Send email" (Administration> System> Outgoing Mail> Send Email) feature. I also inspected the Mail Queue under Administration > Mail Queue and verified that it is empty. I have also verified that notifications for the concerned project are going successfully to the expected stakeholders when the reporter, assignee or watcher is a user linked with individual email id (as opposed to a distribution list). I have also ensured that these dummy users have logged in to the application once and verified that their login count is greater than 0.
Can someone please help me figure out why the notifications are still not going to the distribution lists alone?
Thanks for replying Gabrielle. The dummy users have been given role: "Service Desk Customers" and all of the available permissions have been given to them.
They are usually reporters on the tickets that I have been testing till now. In few cases, they were made watchers as well, but no email notifications are going to the delivery lists.
I had the same issue, what I did was to add the "single users" to the permission scheme with "Browse Project" and "Create Issues" permissions. Not in the "Users and Roles" section, but in the "Permissions" section.
Permissions -> Action -> Edit Permissions -> Grant Permission -> Show More -> Single User
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs