I want to trigger an email to all members in a project role when an issue transitions from status A to status B (this is in addition to the notification scheme i would be having)
How is this possible?
Use the notification scheme.
To completely isolate it, I would
This isolates your change completely from existing processes, but quicker is to simply add the notification for the role to the existing A->B event. But it might not be right because the event might be fired by other processes.
thanks for your response. I understood your first part i.e. to create an event, add the project role to the event and add it to the workflow transition post-function.
But can you please explain the second solution, i did not get it
"but quicker is to simply add the notification for the role to the existing A->B event. But it might not be right because the event might be fired by other processes."
Ah, sorry, yes.
Go look at the workflow, you will find that the transition from A to B already has "Fire event X" as a post function.
The quick fix I mention is to just use that event to send email to the role. BUT, it's risky because the event might be being fired in other places. So you need to think about it.
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