Notification using a custom field at change of status

[Kimberly Kriegler]

I have created a notification rule to fire an email when mark done.  I used syntax on my rules and it is erroring out stating the field is not populated when it is.

[Duc Thang TRAN · Accepted solution]

Hello @Kimberly Kriegler 

I suppose you need to send a email to a user in a custom field "Email for Notification"
Can you try with this smart value ? {{issue.Email for Notification.emailAddress}}

[Kimberly Kriegler]

Yes, I did in the screen shot above I have it in the "To" field

[Duc Thang TRAN]

@Kimberly Kriegler 

In your screenshot, I see a "space between email and address" that's why I suggested you remove that space.
I have already tried either via smart value or via the list in user picker.

If it doesn't work, maybe this field is not of the type multiple user picker.

[Kimberly Kriegler]

Ok, thank you for the clarification and I amended the smart value and removed the space.  The field "Email for Notification" is multiple entry field.  Now it states does not match the condition "Condition".  I am trying to have the notification go to the email addresses in this field.  The condition is to look to see if there is email address(s) there. I also tried inputting the same as you show above however Email for Notification on its own is not recognize as a field to grab the data.  the custom field I am using is a multi text box.  The emails needs to go to people outside of the JIRA license people

There are email address(s) there so not sure why the condition is failing :(

[Duc Thang TRAN]

@Kimberly Kriegler 

I think the issue is your field "Email for Notification" is not a field type multiple user picker
So for a free tex multiligne, you can using this syntax 

{issue.Email for Notification}}

in condition that have only one value

I suggest to using a field type User Picker (multiple users)

[Kimberly Kriegler]

Thanks again for your response, the field is set for multiple users however when inserting your suggested {issue.Email for Notification}} I get an error 

[Duc Thang TRAN]

@Kimberly Kriegler  Is missing a { from the smart value, it shoul be

{{issue.Email for Notification}}
Just confirme , your field "Email for Notification" is a field text or user picker ? 

[Duc Thang TRAN]

Here is a exemple 

Top : text field 

Bottom : User Picker 

[Kimberly Kriegler]

Holy Happy Friday the dbl {{ }} worked.  Thank you so much for guiding me through this the entire week  :)