Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Notification mail for internal comments in Service Desk Project


in one of our service desk project, watchers don't get notification for internal comments (only with @-mention). In another project the notification for internal comments works without @-mention. Does anyone know what is the reason for this or in which setting this can be changed?

Many thanks and greetings

1 answer

0 votes

Hi @Ana Nymas 


It's porbably the Notification Scheme that is different.

The project where the user do not receive notification except using @ use a notification scheme that do not have watcher configure for the update issue event or comment even depending on what event you expect to send emails;



Hi @Florian Bonniec 

thanks for your message.
In the notification scheme, the event "issue commented" already has "All watchers" in the notifications. And there is no distinction between public and internal comments:


Do you have another idea?
Best regards

Suggest an answer

Log in or Sign up to answer