in one of our service desk project, watchers don't get notification for internal comments (only with @-mention). In another project the notification for internal comments works without @-mention. Does anyone know what is the reason for this or in which setting this can be changed?
Many thanks and greetings
Hi @Ana Nymas
It's porbably the Notification Scheme that is different.
The project where the user do not receive notification except using @ use a notification scheme that do not have watcher configure for the update issue event or comment even depending on what event you expect to send emails;