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Notification mail for internal comments in Service Desk Project

Hi,

in one of our service desk project, watchers don't get notification for internal comments (only with @-mention). In another project the notification for internal comments works without @-mention. Does anyone know what is the reason for this or in which setting this can be changed?


Many thanks and greetings

1 answer

0 votes

Hi @Ana Nymas 

 

It's porbably the Notification Scheme that is different.

The project where the user do not receive notification except using @ use a notification scheme that do not have watcher configure for the update issue event or comment even depending on what event you expect to send emails;

 

Regards

Hi @Florian Bonniec 

thanks for your message.
In the notification scheme, the event "issue commented" already has "All watchers" in the notifications. And there is no distinction between public and internal comments:

2022-08-17_04-39-17.jpg

Do you have another idea?
Best regards

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