Notification Scheme sends emails when its not supposed to

I have created a new Notification Scheme for a Service Desk project, and set it to not notify anyone of any updates, changes, creations, comments, anything and it still is sending emails any time the issue is updated. I then went in and removed all notifications from the default notification scheme and it is still sending out emails when the issue is updated. Do these schemes even work? Can someone please help me out? We want people to not get ANY notifications from JIRA, and to just subscribe to custom filters in order to get their notifications, but I cant get them to stop!

 

Thanks in advance!

2 answers

1 accepted

0 votes
Accepted answer

Hi Matt,

Try the notification helper, selecting a user that is getting notifications and an issue in the project.

Screen Shot 2017-11-02 at 12.58.25.png

I have done that and it says "this user wont receive any notifications"... but they still do.

Take a look at customer notifications in the project.

ahh I think this might be it. I didn't know that there were notification and a separate customer notifications rule as well. I will mess with these but I'm pretty sure this is my problem. Thanks so much!!

0 votes

Are they getting service desk emails, or Jira event emails?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,763 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you