Not seeing the "workflow-related control" in the issues

A workflow and transitions are created for an issue.  when I create a new issue, I'm not seeing the transitions in the "workflow-related control" but instead an Admin drop-down button is displays.  in the drop-down there are the options getting displays "Add field,  Where is my field?, "permission helper, Notification helper".   What can be wrong with my configuration?

 

Thanks,

1 answer

This widget could not be displayed.

Well, that's not strictly true.  All the available valid transitions appear in the workflow control.

However, the workflow control has been written so that it only displays the first two items, and if there are more, it puts them in a drop-down menu.

If there are NO available transitions, then the control will disappear completely because it is empty.

I suspect what you are describing is the situation where you've given yourself, as a user, the right to create issues, but actually use any transitions out of the first status in your workflow.

Check that the workflow has transitions out of the first status, have a read of the "conditions" on them, and then check the conditions against your profile.  Finally, also check your permission scheme allows you the permission "transistion issues"

Thank you.  It was a permission issue. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you