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Not receiving verification/password reset emails from jira

Alex
Alex March 23, 2021

I've reactivated a user, @Ben Hanzl  who is currently unable to sign into his account. When signing in with Google hes prompted for a verification email he never receives. I've also tried initiating a password reset for his account, but he is unable to receive that email as well.

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Prince Nyeche
Prince Nyeche
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March 23, 2021

Hi @Alex 

Most probably the user's email may have been blocked. Reach out to Atlassian support for assistance.

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