Not receiving mail notifications

Damian Pulit August 16, 2023

Hello,

I haven't received any notification emails for about 2 months. I have enabled notifications option in my profile settings.

I think it's account issue because, I am not receiving any mails in my all projects.

Any solution?

3 answers

1 accepted

1 vote
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 17, 2023

Hi @Damian Pulit I found there was a suppression on message to your email address.  I have removed this suppression.  You should now be able to receive new notifications from our cloud services.

Thanks

Andy

Damian Pulit August 17, 2023

Thank You, It's working now :)

Like Andy Heinzer likes this
0 votes
mrozik21
I'm New Here
I'm New Here
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October 29, 2024

Hi @Andy Heinzer I'm also facing the same issue - since 2021 I haven't received a Jira email sent to my email address -> can i please ask to fix the same as for my colleague in this topic :)

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 29, 2024

Hi @mrozik21 

I found your account was being suppressed.  I have cleared this from our side for your account and others on your domain.

I hope this helps.

Andy

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2023

Are you confident that your user ID is included in the notification schemes of the project(s)? If so you, and you are the admin, reach out to Atlassian Support. If you are not the admin please discuss with them so that they can do so.

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