Not receiving email notifications

[Sushmita Chakraborty]

Hi Team,

Whenever I create a rule/enable automation rule, me and my colleague does not receive the email.

Our email addresses are:

james.jacob@tayana.in

sushmita.c@tayana.in

[Monika Rani]

Hi @Sushmita Chakraborty ,

could you please share the audit log screenshot also?

[Fazila Ashraf]

Hi @Sushmita Chakraborty 

Welcome to community!

Can you share the snapshot of what your automation rule does for the email sending action?

[Sushmita Chakraborty]

Uploaded

[Sushmita Chakraborty]

[Fazila Ashraf]

Does these 2 hard coded email addresses have Jira work management licenses and access to this project?

james.jacob@tayana.in

sushmita.c@tayana.in

[Sushmita Chakraborty]

yes, we have access to Jira work management and access to the project.

[Fazila Ashraf]

Other notifications triggered by notification scheme to these issue lands in the mail box of sushmita.c@tayana.in ?

[Sushmita Chakraborty]

Yes, we are the admins of this project. So, we have full access

[Fazila Ashraf]

Right. If you were getting emails from notification schemes for those issues to the same email address , then ok.

Are you sure that the email part of the automation is reached passing all the conditions?

Can you create a sample automation to just send the emails with out any condition checking?

[Sushmita Chakraborty]

Hello Team,

I have created another task in the same project and tried to create a very simple rule (automate), the activity log says it is a success and received the email notification. Which means there is no issue with the email settings

[Sushmita Chakraborty]

Is there a email setting I need to look into?

[Sushmita Chakraborty]

I was able to fix it. Thanks