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Not receiving account recovery link on my email

Deepu Singh February 18, 2025

Hi @Atlassian TMG 

 

I have been trying to reset password of my account (deepu.singh@centricconsulting.com) but I am not getting recovery link.

 

I was using this email id (deepu.singh@centricconsulting.com) to access Atlassian products. Now, I do not remember password nor I am getting recovery reset link from Atlassian.

This email id (deepu.singh@centricconsulting.com) was deactivated in Aug 2022. Now, it's activated again this year.

Please help on it.

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2025 edited

Hi Deepu  - Welcome to the Atlassian Community!

If you have a paid account, you can contact Atlassian Support and have them check if the email address is on their Suppression List. 

 

 

 

https://support.atlassian.com/contact/#/

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