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Not getting verification code from my microsoft account.

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Meenatchi
Meenatchi
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Oct 17, 2023

I tried to login to this site. I tried signing in with my Microsoft account. [redacted]. It said verification mail sent. But I didn't get the mail in my outlook. Please help me get the verification code.

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 17, 2023

Hi,

I found there was a suppression on this account.  I have cleared this from our side.

The source of this suppression came from this SMTP bounce response:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BMXIND01FT008.eop-IND01.prod.protection.outlook.com 2023-10-13T18:11:22.384Z 08DBCBF51DCFC1A2]

With this specific error message, it is a known problem whereby Outlook/exchange will deny access to that email address from an unknown sender.  You can follow the steps in https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108 in order to prevent this happening again.

Regards,

Andy

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