Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not getting email notifications for ticket comments

Hi. The organization has been experiencing issues with JIRA SD. Emails are getting through whenever the ticket is initially raised and when it is in resolved status but every ticket comment that is shared with the customer is not being received. Can someone advise? Thanks

2 answers

Hi @Hezron Llanes

does your notification scheme has got the event "Issue commented" allocated to an instance (e.g. role, group)

I would check there first. 

My best


Hi @Merve Nur Bas 

Yes it has. Please take note that the issues just started a few weeks ago. All customers are receiving ticket comments and updates via email before. I just don't know what happened why it became like this. 

If you are using the default rules then make sure the request type is filled out on the issue type. 

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you