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Not able to upload document to Jira task

Ee Shing Pang
Ee Shing Pang
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May 14, 2023

Anyone encounters the same issue? Can support team resolve the issue asap?

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tomchan0902
tomchan0902 May 14, 2023

https://bitbucket.status.atlassian.com/incidents/10ws2wytyfl2

Seems that they are fixing the issue

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iDa Khoshvaght
iDa Khoshvaght
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 14, 2023

Hello Ee Shing Pang,

We are deeply sorry for the inconvenience caused.

Between 2023-05-15 02:40 UTC to 2023-05-15 04:09 UTC, we experienced an partial outage for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.

The issue has been resolved and the service is operating normally.

We have identified the root cause of the outage and have mitigated the problem. We are now monitoring this closely.
More information about the incident can be found on Jira statuspage here.

 

Kind Regards,
iDa

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Dedy Suryadi
Dedy Suryadi
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May 14, 2023

Same here

Screenshot 2023-05-15 at 10.49.10.png

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Naveen Kumar
Naveen Kumar
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May 14, 2023

Hi @Ee Shing PangClement Li

We are able to upload the PDF document to Jira. Please let us know what kind of document you are trying to attach and let us know the size of the file as well.

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이재한
이재한 May 14, 2023

@Naveen Kumar  

 All files cannot be attached regardless of file extension or size

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Clement Li
Clement Li May 14, 2023

excel file, image etc.

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Clement Li
Clement Li May 14, 2023

very small size

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Clement Li
Clement Li May 14, 2023

me too... urgently!

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