Not able to upload document to Jira task

[Ee Shing Pang]

Anyone encounters the same issue? Can support team resolve the issue asap?

[tomchan0902 · Accepted solution]

https://bitbucket.status.atlassian.com/incidents/10ws2wytyfl2

Seems that they are fixing the issue

[iDa Khoshvaght]

Hello Ee Shing Pang,

We are deeply sorry for the inconvenience caused.

Between 2023-05-15 02:40 UTC to 2023-05-15 04:09 UTC, we experienced an partial outage for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.

The issue has been resolved and the service is operating normally.

We have identified the root cause of the outage and have mitigated the problem. We are now monitoring this closely.
More information about the incident can be found on Jira statuspage here.

Kind Regards,
iDa

[Dedy Suryadi]

Same here

[Naveen Kumar_Appfire]

Hi @Ee Shing PangClement Li

We are able to upload the PDF document to Jira. Please let us know what kind of document you are trying to attach and let us know the size of the file as well.

[이재한]

@Naveen Kumar_Appfire  

 All files cannot be attached regardless of file extension or size

[Clement Li]

excel file, image etc.

[Clement Li]

very small size

[Clement Li]

me too... urgently!