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Not able to tag colleagues

Good afternoon, 

 

One of my colleagues is not able to tag the rest of us in the comments in Jira tickets. 

 

He used to be able to do that but not anymore. 

 

Please let me know what other information you need from our side. \

 

Cheers, 

YIota

1 answer

0 votes
Dirk Ronsmans Community Leader Feb 15, 2021

Hi @Yiota Michalopoulou ,

This is usually because they no longer have the Global Permission.

Could you check on your "Global Permisisons" that that user still has Browse users and groups

Without this he/she cannot do an @mention as they cannot find another person.

Hello, 

 

can you please describe to me how to get there. I am trying to, but i cannot see it/. 

Dirk Ronsmans Community Leader Feb 15, 2021

You should be able to see them on 

https://yourhostname.atlassian.net/secure/admin/GlobalPermissions!default.jspa

Are you able to view that?

yes got it and made the changes :) Thank you for all the help!

Like Dirk Ronsmans likes this

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