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Not able to add Jira to Microsoft Teams tab Edited



When I try to add Jira to our Microsoft Teams site tab, I am getting following error message.  Please advise what to do to resolve this issue.  Thanks,

{"error": "Add-on 'microsoft-teams' disallowed to impersonate the user because 'no valid active user exists'"}



1 answer

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Hello Jonathan,

Thank you for reaching out.

The error you are facing seems to be a problem related to the Microsoft teams application, however, I was able to find the following article where a user reported the same problem as you.

Can you please try the solution suggested and let us know if it worked for you? These are the steps:

- create a jira user inside of jira.

- For teams, click the elipses next to the team name, select manage, choose the apps tab, and select jira.

click open, and then setup a bot or the jira app tab. 

Let me know how it goes.

I'm having the same issue. 


Create what jira user? Any user? I also don't have an open option after selecting JIRA in the Teams management, apps tab. ..


It still does not work.

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