Hello,
When I try to add Jira to our Microsoft Teams site tab, I am getting following error message. Please advise what to do to resolve this issue. Thanks,
{"error": "Add-on 'microsoft-teams' disallowed to impersonate the user because 'no valid active user exists'"}
Jonathan
After chatting with SoftServe Support (the vendor for the JIRA Cloud Teams app as well as the Teams for JIRA add-on), this issue was resolved for us by uninstalling the JIRA add-on then reinstalling it. I had to do this for the Teams for Confluence add-on as well to resolve a similar auth issue in Teams.
Hello Jonathan,
Thank you for reaching out.
The error you are facing seems to be a problem related to the Microsoft teams application, however, I was able to find the following article where a user reported the same problem as you.
Can you please try the solution suggested and let us know if it worked for you? These are the steps:
- create a jira user inside of jira.
- For teams, click the elipses next to the team name, select manage, choose the apps tab, and select jira.
click open, and then setup a bot or the jira app tab.
Let me know how it goes.
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I'm having the same issue.
Create what jira user? Any user? I also don't have an open option after selecting JIRA in the Teams management, apps tab. ..
Thanks!
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It still does not work.
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I'm having the same issue as well. Any ideas?
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Same, all other project management systems work. Jira is such a mess
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