Not able to access localhost:8080 or vmmachine:8080

[Salam Elias]

1 and half year back, I needed to install jira to do a POC with gitlab which I did on a windows 2022 server.

When I run, on command line

E:\Jira Software\bin>start-jira.bat

I dont see any errors as you can see in the following text I get

To run Jira in the foreground, start the server with start-jira.bat /fg `

some ascii shapes...... `UOJ 

Atlassian Jira Version : 9.3.0 

If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at https://docs.atlassian.com/jira/jadm-docs-093/Troubleshooting+installation 

Using JIRA_HOME: E:\Jira Software 

Using CATALINA_BASE: "E:\Jira Software" 

Using CATALINA_HOME: "E:\Jira Software" 

Using CATALINA_TMPDIR: "E:\Jira Software\temp" 

Using JRE_HOME: "E:\Jira Software\jre\" 

Using CLASSPATH: "E:\Jira Software\bin\bootstrap.jar;E:\Jira Software\bin\tomcat-juli.jar" Using CATALINA_OPTS: ""

but cant access jira.

At that time I did not follow as the customer stopped the POC, now request came again and I need to understand what is going wrong and why this is happening? So where should I investigate? Thanks in advance

[Tuncay Senturk]

Hi @Salam Elias 

If Jira starts without errors but is inaccessible, you should check application logs (not the console logs). To do that, navigate to the logs folder in your Jira installation directory (E:\Jira Software\logs) and open the atlassian-jira.log file. There should be something there. Look for any errors or exceptions, especially related to server startup, ports, or database connectivity.