Not able to access apps although I am the administrator?

[smfr93]

Hey guys, I'm new here. Just using Jira for administrating personal projects, I added Webex and MindMap to my account, but can´t seem to use them. I am the administrator, what does it mean with contacting the administrator. Can someone help me?

Thank you

[Jack Brickey]

Hi @smfr93 , it may be that you are "an" administrator but not the type required to set up apps. In Jira there are three types of admins:

• Organization admin
• Product admin
• project admin

you need to be an org admin for your site to add apps. You can determine if you are the org admin by clicking on the setting icon (cog/sprocket) in upper right. If you see things like the following you are an org admin. BTW, an excellent resource for understanding admin roles is this training - How to administer Jira 

[smfr93]

I seem to be the org administrator, I can also add the apps without a problem, just not use them.

[Nicolas Grossi]

@smfr93 Welcome you might not be an administrator in all the places were you need to be ?

[smfr93]

I have searched through all the settings, don´t what else to change.