Not able to access a customfield in Jira Rest Api

[Rocky]

 need to get the timestamp of the duration an issue was made the transition into "Waiting-for-Input" state. I tried to get this using custom_fields using this URL <{jira-base-url}/rest/api/2/field> I found out there is a custom_field for it which is as follows

{
        "id": "customfield_13225",
        "name": 'Days in "Waiting-for-Input"',
        "custom": True,
        "orderable": True,
        "navigable": True,
        "searchable": True,
        "clauseNames": ["cf[13225]", 'Days in "Waiting-for-Input"'],
        "schema": {
            "type": "string",
            "custom": "com.onresolve.jira.groovy.groovyrunner:scripted-field",
            "customId": 13225,
        },
}

But when I try to access this customfield I get an error like

AttributeError: 'PropertyHolder' object has no attribute 'customfield_13225'

The code which I am trying is

issue = jira.issue('ABC-1')
print(issue.fields.customfield_13225)

Need help to access this customfield.

I am using JIRA Rest API and using python 3.7

[Rocky · Accepted solution]

This customfield was blocked by my administrator. Had to request them to allow access to this customfield after which I was able to access this field.

Thanks for the replies @Pramodh M and @Claudio Gonzalez .

[Christel Gray]

I'm curious how the field was blocked by the administrator. I know this is an old post, but I'm curious how they did this in Jira Cloud.

[Sravan Duddella]

We are running into the similar issue, could you post an update on how this was blocked, and the steps performed to unblock it? 

[Pramodh M]

Hi @Rocky 

Please use the below Python Wrapper API to get the details

This one for authentication

https://atlassian-python-api.readthedocs.io/#other-authentication-methods

And this one for getting the Issue details

https://atlassian-python-api.readthedocs.io/jira.html#manage-issues

Let me know if you have any query, the API calls are straight forward

Thanks,
Pramodh

[Rocky]

Hi @Pramodh M , thanks for answering,but my question was very specific to the customfield I have mentioned here.I am not able to access this customfield in particular whereas I am able to access the customfield_13800 specified below

{
    "id": "customfield_13800",    "name": "Development",    "custom": True,    "orderable": True,    "navigable": True,    "searchable": True,    "clauseNames": ["cf[13800]", "Development"],    "schema": {
        "type": "any",        "custom": "com.atlassian.jira.plugins.jira-development-integration-plugin:devsummary",        "customId": 13800,    },},

While I notice that the schema[custom] values are different for both the customfields ,I need help in accessing customfield_13225

[Pramodh M]

Hi @Rocky 

Can you please check whether the Custom field with ID 13225 is present in Jira

[Rocky]

Yes it is present

[Pramodh M]

See if you are able to implement the solution as in this post and get the details for that Custom field you are looking for

https://community.atlassian.com/t5/Jira-questions/JIRA-cloud-returning-issue-to-python/qaq-p/1904902#M513697

Thanks,
Pramodh

[Claudio Gonzalez]

Hi @Rocky ,

You can use this rest/api/3/issue/<issue> (get). When the API return the values you can get the customfield_13225.

[Rocky]

Hi @Claudio Gonzalez, could you please elaborate on this point. If you could provide some pythonic examples, it would help me in a great way.