i'm so tired, about last date 31/03/2017 (after update Jira i suppose), the full name of user in Jira are not editable and not correct.
I've followed the istruction on Forum (user/inspect/changename/save) but afert about 1 or 2 hours the error come back. :-(
I'm going crazy because for my extraction on jira is more important Full name of users.
could you help me asap?
I saved the correct name after update full name by INSPECT istruction but not resolved my problem.
This is likely because the user details are managed in Atlassian Account, so you can't update them from within JIRA Cloud directly.
Instead, ask your user to go to: https://id.atlassian.com/profile/profile.action and change their name there.
Alternatively, they can follow these steps in JIRA Cloud:
Hope this helps.
You are misunderstanding something.
Off-the-shelf, Atlassian Cloud systems are set up to use Atlassian accounts for users. These are things that exist outside Atlassian Cloud, independently. They do not belong to you, they belong to the person.
It is nonsense (and, if I read the GDPR notes correctly, soon to be illegal across Europe) for an admin to be able to change the user's name on an account that belongs to the user.
Imagine my case. I have an Atlassian ID with access to a LOT of Atlassian Cloud systems because they are clients who want me to work with them. This is my one single account that many clients have added to their systems. It would be absolutely wrong for client X to change my name on my account, because clients Y and Z know me by the name I have chosen.
Only the owner of an Atlassian account can change it. That's not "strange", it is "right". Would you expect the barista in your coffee shop to be able to change the name on your credit card just because you bought a coffee once?
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