Hi, i've a problem where some of the issue type/ case status is not show in the kanban. Ive the correct filter that show everything correctly in Issue navigator but when i assign the filter to Kanban board, some of the status is drop out.
Please help/advice how to resolve this.
Hey Michelle, there are couple of place to check out the configuration as you can see in this KB article(it covers both scrum and kanban): https://confluence.atlassian.com/display/GHKB/Issues+are+not+appearing+in+GreenHopper+Rapid+Boards
If you mentioned the filter is correct, did you check out your column mapping in the Kanban Board settings whether all the status has mapped to the columns?
Interesting, that should be the reason why some issues are not showing as the status are not mapped to the columns. Do you mind to provide some screenshots on the board filter settings, issue navigator result as well as the board column settings over here?
If some confidential issues are concern, I would suggest to raise a support request over at https://support.atlassian.com so the support team can further assist you on this matter. ;)
Hi, Yep i attached the screenshot there but it went missing after i click comment. Hopefully this time work. :)
this his the sc of issue navigator, however Not groomed cases has been moved to another status today and here is another screenshot with the same problem "In Progress"
And here is the sc of the board where "In Progress" status is not in both map and unmapped:
From the screenshots, indeed the in progress status was missing from the column settings which explained why some issues are not shown in the work mode.
Can you attach another screenshot on the filter tab of the board configuration? It will allows us to see what filter query are mapped to the board as well.
My experienced the similar things. The reason was that I changed the statuses in my workflow, the old tickets with inconsistent statues. My workaround was to delete the existing board, and create new board. After that, all latest statuses showed in the new board.
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