Not All status are showing in Kanban board

Hi, i've a problem where some of the issue type/ case status is not show in the kanban. Ive the correct filter that show everything correctly in Issue navigator but when i assign the filter to Kanban board, some of the status is drop out.

Please help/advice how to resolve this.

br,

Michelle

3 answers

Hey Michelle, there are couple of place to check out the configuration as you can see in this KB article(it covers both scrum and kanban): https://confluence.atlassian.com/display/GHKB/Issues+are+not+appearing+in+GreenHopper+Rapid+Boards

If you mentioned the filter is correct, did you check out your column mapping in the Kanban Board settings whether all the status has mapped to the columns?

Hi, some of the status is not shown in the board column setting at all. e.g the status show in the saved filter but it's not in the column setting.

Interesting, that should be the reason why some issues are not showing as the status are not mapped to the columns. Do you mind to provide some screenshots on the board filter settings, issue navigator result as well as the board column settings over here?

If some confidential issues are concern, I would suggest to raise a support request over at https://support.atlassian.com so the support team can further assist you on this matter. ;)

Hi thanks for your reply.

here are the screenshots:

Sc. from issue navigator

Sc. from the board: if you see here, the status "Not Groomed" is not available on the unmapped statuses

I just edited your answers to be comments. Anyway, the image seems doesn't rendered, did you uploaded the image to the comment?

Hi, Yep i attached the screenshot there but it went missing after i click comment. Hopefully this time work. :)

this his the sc of issue navigator, however Not groomed cases has been moved to another status today and here is another screenshot with the same problem "In Progress"

And here is the sc of the board where "In Progress" status is not in both map and unmapped:

From the screenshots, indeed the in progress status was missing from the column settings which explained why some issues are not shown in the work mode.

Can you attach another screenshot on the filter tab of the board configuration? It will allows us to see what filter query are mapped to the board as well.

Hi , here is the filter screenshot.

Hi here is the filter tab screenshot

Hi please find the Filter tab screenshot:

See also: https://jira.atlassian.com/browse/JSWSERVER-11623.  Coleen Adams suggested adding the issue types to the filter, which worked  around the problem we were having.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,277 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot