I recently discovered that not all our issues (from the backlog) are showing up in the Kanban board. I noticed that when I update them (by for example adding a comment), they show up again. The issues are all in "To-do" and not in the real "Backlog" section of the Backlog.
I've read multiple support docs, but I didn't find a solution for this one.
Many thanks in advance!
I just received an answer from one of my colleagues, can this be true?
I think this feature from the recent Jira version update, they changed something with inactive issues. But it should hide only complited issues.May be it happens because statuses 'to do' and 'done' don't have a specified category?
the board shouldn't hide issues based on activity if the filter doesn't enforce that.
Is it correct that the statuses "To do" and "Done" are linked to a column?
As for the status category: They should by default have a status category, but if they don't, you should change that and see if it fixes your issue.
I was having the same issue as Katrien and found that change the board configuration general setting "Hide completed issues older than" to Show all.
Which I hadn't initially checked because the issues that weren't being shown on my board had not been completed yet. Not sure how that makes sense but it worked! Posting it here in case it helps someone else :)
On the issues I identified as missing from the Kanban board the resolution is Unresolved and they were in a status that isn't closed, done, or completed. As soon as I updated the issue it was viewable on the Kanban board. All I did was, click edit and added a space to the description field. This changed the updated field from a time that was more than 2 weeks ago to Now. For the issues that aren't showing up, the updated field is more than 2 weeks ago.
I was seeing the same issue - the filter displays every issue in the backlog, the board has general settings updated to show all items, no quick filters are interfering - we were at a standstill until....
I decided to edit the board and start a 'Kanban backlog' by moving a "To Do" item to that backlog space, went back checked my board and suddenly all my tickets appeared. I then went back and removed the Kanban backlog option and my tickets were still all there.
So that appears to be the workaround for this strange bug; if all else fails start the Kanban backlog
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