NoClassDefFound Error "com.opensymphony.user.EntityNotFoundException" in Jira 5.0

3 answers

2 votes

Look at the workflow XML and find the condition class that is used for that transition. It could very well be from a v1 plugin installed under WEB-INF/lib.


Thanks for the update. The initial transition pointed to an opensymphony class. Deleting and readding the condition invoked the new atlassian class and resolved the issue.

1 votes

I've had this a couple of times, and it's always been plugins that were compiled for v4 (using opensymphony) and being plugged into v5 without being recompiled for it.

It looks to me like you are on the right track, as you've been looking at plugins, but I think you need to go further and remove ALL the user installed ones. If that makes the error go away, or at least change, you can then use the UPM to re-install the ones you need one at a time.

If that doesn't change the error, then check the "modified files" section in the System Info page - there may be some core code modifications that have been carried into your version and need removing.


Check the workflow conditions for that issue status. The "User is in group" condition was updated in Jira 5 and my guess is that one of those is causing the problem.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,861 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot