NoClassDefFound Error "com.opensymphony.user.EntityNotFoundException" in Jira 5.0

[Enrico Bueno]

Start Task button does appear when trying to transition an issue from "Open" to "In Progress" (an exception is thrown - see below snippet of the log).

I did some research and found that com.opensymphony.user is no longer used in Jira 5.0 onwards. Also, I have found some related entries in the forum, and followed the instructions to try to resolve the problem, but no joy.

The steps I followed were:

1. shutdown JIRA
2. check the installed plugin compatibility in https://plugins.atlassian.com</li<>>
3. remove all incompatible user installed plugin from <JIRA_HOME>/plugins/installed-plugins
4. remove the <JIRA_HOME>/plugins/.bundled-plugins and <JIRA_HOME>/plugins/.osgi-plugins
5. start JIRA up

In addition to the steps above, I have removed the old versions of my plugins that were not compatible with Jira 5.0 from .... \WEB-INF\classes\atlassian-bundle-plugins.zip.

I am running Jira 5.0.1#721 on Tomcat 6.0 on Windows 2008 Server R2.

Is there anything else that must be done?

Any help is much appreciated.

Thanks,

Enrico

The exception below is being thrown when I browse an issue:

java.lang.NoClassDefFoundError: com/opensymphony/user/EntityNotFoundException
at java.lang.Class.getDeclaredC...

[Jobin Kuruvilla [Adaptavist]]

Look at the workflow XML and find the condition class that is used for that transition. It could very well be from a v1 plugin installed under WEB-INF/lib.

[Chris Grijalva]

Jobin,

Thanks for the update. The initial transition pointed to an opensymphony class. Deleting and readding the condition invoked the new atlassian class and resolved the issue.

[Nic Brough -Adaptavist-]

I've had this a couple of times, and it's always been plugins that were compiled for v4 (using opensymphony) and being plugged into v5 without being recompiled for it.

It looks to me like you are on the right track, as you've been looking at plugins, but I think you need to go further and remove ALL the user installed ones. If that makes the error go away, or at least change, you can then use the UPM to re-install the ones you need one at a time.

If that doesn't change the error, then check the "modified files" section in the System Info page - there may be some core code modifications that have been carried into your version and need removing.

[Florin Manaila]

Hi,

Check the workflow conditions for that issue status. The "User is in group" condition was updated in Jira 5 and my guess is that one of those is causing the problem.

HTH,

Florin