Hello, I'm currently running into an issue with automation rulesets. I wish to automate a ticket to be created. But I only wish to create this ticket if there are no tickets with the same primary key in a separate project. For instance:
Lets say we have a project labeled "Jedi" and a "Force User" project
And every "Force User" ticket has a Unique "ForceID' ex.1234
I want to be able to run a automation rule to Check within "Jedi" that if a "Jedi" ticket already exists with a matching "ForceID". If there is no matching "ForceID" then we create a ticket based on that "ForceID"
I currently have not found a solution where I can see if no results are available using a JQL query or condition statement. If you could help that would be much appreciated.
Hi @Faraz Haider -- Welcome to the Atlassian Community!
You could perform this type of check using:
However please note: it appears you are on the free cloud license. Is that correct? If so, there are only a limited number of global/multi-project rule executions / month for that license level. Please take that into account for your solution. To learn more about the licensing level features, please see the information below:
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