May I know which JIRA version that you running currently? Did you manage to enable the outgoing SMTP in System > Outgoing Mail. For example in JIRA 6, please see:
If you using other JIRA version, please make sure this setting:
set DISABLE_NOTIFICATIONS= -Datlassian.mail.senddisabled=true -Datlassian.mail.fetchdisabled=true -Datlassian.mail.popdisabled=true
Is commented/disabled from the JIRA setenv file (setenv.bat or setenv.sh).
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