No longer receiving Jira email notifications

Shriraksha Acharya May 17, 2024

No receiving email notification when the someone mentions me.
I checked that "Email my on my own changes" is turned on.

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Chris Rainey
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May 17, 2024

Hi there,

In your Personal Jira settings, do you have the notification turned on for "You're mentioned on an issue"?

Looks something like this.

notifications.PNG

Shriraksha Acharya May 17, 2024

Hi 

Thanks.

The notification was turned on, yet I'm not receiving emails.

jira.png

Is there any other setting that I need to check?

Chris Rainey
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May 17, 2024

The next thing I would suggest checking would be the notification settings of the project. Can you navigate to the settings of the project and share what the notification settings look like?

Shriraksha Acharya May 17, 2024

It's company managed project and couldn't find the notification setting.

Chris Rainey
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May 17, 2024

Are you a project Administrator? If so, you should be able to find it by going to Project settings -> Notifications. That page will show you the notification scheme being used for the project. 

Shriraksha Acharya May 20, 2024

No, I'm not a project administrator

 

Chris Rainey
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May 21, 2024

You may need assistance from a project administrator to check the notification scheme and make sure things look correct there.

Shriraksha Acharya May 21, 2024

Sure, Thank you

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