No longer receiving E-mail Notifications

[White Lion]

We've suddenly stopped receiving E-mail notifications. My first step was to check on other issues through JIRA's various guides. I came across this page: https://confluence.atlassian.com/display/JIRA/Configuring+JIRA%27s+SMTP+Mail+Server+to+Send+Notifications

Which tells me I need to Choose Administration at the top right of your screen. Then choose System > Mail > Outgoing Mail to open the 'SMTP Mail Server' page. - this isn't even an option available to me.

When I go to System>Mail and try to Send E-mail as a test, I receive a success message within the browser, but nobody I have supposedly sent a successful email to is receiving these.

The Notification Helper even tells me everyone should be receiving notifications.

All projects are set to the default notification scheme. We were receiving e-mails fine on Monday, then they just stopped.

What might I be missing? Some of our developers are down a day of work because they haven't been receiving these messages. As a result, I'd like to get this resolved as soon as possible.

I've added attachments for each of the places I could think of that may be the problem. Hopefully this will help!

Thank you.

[White Lion · Accepted solution]

This ended up being resolved by support, in a way. They went through our logs and found our own server was bouncing them. JIRA was auto-blacklisted by our spam filters because of all the notifications we had been receiving in such a short amount of time. So glad it's fixed!

[twong_atlassian]

Awesome! Glad we were able to help out!

Yeah.. something like that would have been really hard to troubleshoot on answers. Support was probably the best venue for that.

[twong_atlassian]

Hi Nicole,

Try restarting JIRA. A common reason this happens is if you ran out of memory, restarting will clear that.

If that doesn't work, Atlassian Support will be happy to take a look at your logs.

Tim