No issue creation/assigning notifications working on ticket creation

[Robert Anthony]

Everything else in regards to JIRA notifications work, but on ticket creation nothing seems to be firing. All notifications are set up correctly. 

[Deleted user · Accepted solution]

There are several points to check:

• Is the correct event being fired on the "Create" transition?
• For that event, is there the corresponding email notification associated to it?
• Are you making these actions? Check your profile if you have "Notify me for my Change = no"

I would like to say that check the Mail Queue but as you have said, all other email notifications are going out. So this must be isolated with the transition only. Moreover, there is the feature called "Notification Helper" which can diagnose the issue for you (most of the time)

[Robert Anthony]

OK well this is weird. When I look up the specific issues in Notification helper they simply don't appear. They are subtasks. The parents appear. I verified trying to create new ones, no luck finding them. Why wouldn't they be found?

[Robert Anthony]

OK apparently thats a known bug. I used notification helper on the actual issue but still no luck, it says it should be working correctly. Any ideas?