No issue creation/assigning notifications working on ticket creation

Everything else in regards to JIRA notifications work, but on ticket creation nothing seems to be firing. All notifications are set up correctly. 

1 answer

1 accepted

This widget could not be displayed.

There are several points to check:

  • Is the correct event being fired on the "Create" transition?
  • For that event, is there the corresponding email notification associated to it?
  • Are you making these actions? Check your profile if you have "Notify me for my Change = no"

I would like to say that check the Mail Queue but as you have said, all other email notifications are going out. So this must be isolated with the transition only. Moreover, there is the feature called "Notification Helper" which can diagnose the issue for you (most of the time)


OK well this is weird. When I look up the specific issues in Notification helper they simply don't appear. They are subtasks. The parents appear. I verified trying to create new ones, no luck finding them. Why wouldn't they be found?

OK apparently thats a known bug. I used notification helper on the actual issue but still no luck, it says it should be working correctly. Any ideas?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

220 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you