Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

No Incoming Mail option on system

Sathish Kumar Venkataraman March 6, 2016

This question is in reference to Atlassian Documentation: Configuring JIRA to Receive Email from a POP or IMAP Mail Server

Hi, i don't see incoming mail option on system, i am running (v6.4.4#64019)

1 answer

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 6, 2016

The most likely cause of that is that you are logged in as a JIRA Administrator, rather than a JIRA System Administrator.  Could you check that?  (Look in global permissions for the different groups and check what groups your account is in)

Sathish Kumar Venkataraman March 7, 2016

Thanks for the response.  I logged in as admin who is part of 

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 7, 2016

Ok, so who is set up for the system administration rights?

Sathish Kumar Venkataraman March 7, 2016

Isn't this enough?   I still dont see the Incoming mail option

image2016-3-7 21:21:26.png

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 8, 2016

Yes, that's the right permission.

What happens when you go to admin and type "incoming" into the admin search box?

Sathish Kumar Venkataraman March 8, 2016

if i type incoming, nothing gets listed.. Also here is what I see in the menu:

image2016-3-9 0:6:33.png

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 8, 2016

That suggests that either you are still not a system admin, or that the incoming email facility has been disabled (by command line switch or turning off a module somewhere)

Have a look in the system information page for the command line parameters you're running with and disabled add-ons/modules

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events