No Incoming Mail option on system

[Sathish Kumar Venkataraman]

This question is in reference to Atlassian Documentation: Configuring JIRA to Receive Email from a POP or IMAP Mail Server

Hi, i don't see incoming mail option on system, i am running (v6.4.4#64019)

[Nic Brough -Adaptavist-]

The most likely cause of that is that you are logged in as a JIRA Administrator, rather than a JIRA System Administrator.  Could you check that?  (Look in global permissions for the different groups and check what groups your account is in)

[Sathish Kumar Venkataraman]

Thanks for the response.  I logged in as admin who is part of 

• jira-administrators
• jira-developers
• jira-users

[Nic Brough -Adaptavist-]

Ok, so who is set up for the system administration rights?

[Sathish Kumar Venkataraman]

Isn't this enough?   I still dont see the Incoming mail option

image2016-3-7 21:21:26.png

[Nic Brough -Adaptavist-]

Yes, that's the right permission.

What happens when you go to admin and type "incoming" into the admin search box?

[Sathish Kumar Venkataraman]

if i type incoming, nothing gets listed.. Also here is what I see in the menu:

image2016-3-9 0:6:33.png

[Nic Brough -Adaptavist-]

That suggests that either you are still not a system admin, or that the incoming email facility has been disabled (by command line switch or turning off a module somewhere)

Have a look in the system information page for the command line parameters you're running with and disabled add-ons/modules