It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

No Incoming Mail option on system

This question is in reference to Atlassian Documentation: Configuring JIRA to Receive Email from a POP or IMAP Mail Server

Hi, i don't see incoming mail option on system, i am running (v6.4.4#64019)

1 answer

0 votes

The most likely cause of that is that you are logged in as a JIRA Administrator, rather than a JIRA System Administrator.  Could you check that?  (Look in global permissions for the different groups and check what groups your account is in)

Thanks for the response.  I logged in as admin who is part of 

Ok, so who is set up for the system administration rights?

Isn't this enough?   I still dont see the Incoming mail option

image2016-3-7 21:21:26.png

Yes, that's the right permission.

What happens when you go to admin and type "incoming" into the admin search box?

if i type incoming, nothing gets listed.. Also here is what I see in the menu:

image2016-3-9 0:6:33.png

That suggests that either you are still not a system admin, or that the incoming email facility has been disabled (by command line switch or turning off a module somewhere)

Have a look in the system information page for the command line parameters you're running with and disabled add-ons/modules

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you