Newly Appointed JIRA Admin

Ive recently joined a new organization and am quickly being identified as the "unofficial" JIRA expert.  Ive used JIRA as a user for the past 4 years but have not really scratched the surface of administration as of this point.  Ive built new workflows and customized new fields, primarily learning from youtube and google searches.  

What would is recommended to a new administrator that are must know items or topics for success?  Would love to see some content that would be helpful to refer to.

2 answers

1 accepted

Accepted Answer
0 votes

Hi Ryan,

There are a number of good resources on-line.  One general resource I utilize a lot is  Here are some links to some articles that can help you get started and plan for the future:

Administering JIRA Server 7.3 applications
JIRA Sizing Guide
Scaling JIRA Software
Federating JIRA - Managing Multiple Instances

Some companies provide re-imbursement for training materials and if yours does and you like a good book there are a few good ones out there on the topic too!




0 votes
Thomas Schlegel Community Champion Jun 26, 2017

Hi Ryan,

congratulations to your new role :-)  It's not the worst one, I think.

Building Workflows and customize fields is a good start. That's a common job for a Jira Administrator. Users and groups administration and permissions is the next thing, I would look for. 

Get an understanding of using schemes in Jira (workflow schemes, screen schemes, issue type schemes, field configuratin schemes).

Set up a testing environment for you, so you can try out things without disturbing anyone. You can get a developer license from Atlassian for that.

And don't hesitate to ask your questions here :-)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,043 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you