Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.
Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.
The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.
Thanks. This sounds like a good idea.
So to clarify this is a transition that moves it from an Open status to a Done status called "Deleted" but can only be performed by the project lead?
How would I implement this? Would the "User Permission Validator" be what controls this under the transition settings?
Also, how does the user ask for permission? Would that be done outside Jira or would Jira notify me somehow and queue the change until I approve or deny it?
The steps advised by Abhipsa works only if you are granted to delete an issue. As far as I know only project leads/admins can delete an issue.
Anyway, agree with Joseph, better to close an issue with an appropriate resolution(e.g. incomplete, invalid, etc..., you can add other resolutions as well).
Hi community members, My name is Erika and I’m a product manager at Atlassian. We’re currently investigating how teams are planning work at the program level. We understand that every team in a tea...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events