New user invitation email not received

[melissa.gena]

I've invited a new user but the email is not received. I've tried resending the invite multiple times as well, but still no luck.

[Collista Lewingdon]

Good afternoon:

I know that when I send new user invites under our email system it flags it as spam. So I have a sentence in our welcome email that I send out after the invitation that makes sure that the user is looking in their spam box as well. Have you had them check their spam folder?

If my response answers your question. Please selected it as the answer.